{"id":1753,"date":"2009-08-24T22:39:05","date_gmt":"2009-08-24T22:39:05","guid":{"rendered":"http:\/\/justthesam.com\/2009\/08\/snow-leopard-uptodate-program-not-working-for-uk\/"},"modified":"2009-08-24T22:39:05","modified_gmt":"2009-08-24T22:39:05","slug":"snow-leopard-uptodate-program-not-working-for-uk","status":"publish","type":"post","link":"https:\/\/justthesam.com\/?p=1753","title":{"rendered":"Snow Leopard Up-To-Date Program: Not Working for UK"},"content":{"rendered":"<p><strong>Update (26th Aug 2009):<\/strong> It does now seem to be working and I&#39;ve successfully ordered my copy. In fact it tried to order me 4 copies, apparently having remembered my previous failed attempts.<\/p>\n<p>I recently bought a new Mac so I qualify to get Mac OS X 10.6 (Snow Leopard) super-cheap as part of Apple&#39;s Up-To-Date program. Unfortunately, <a href=\"http:\/\/www.apple.com\/uk\/macosx\/uptodate\/index.html\" target=\"_blank\" rel=\"noopener\">the online up-to-date system<\/a> doesn&#39;t seem to be working, for the UK at least. Here&#39;s my transcript of live chat with the Apple rep, where they state that indeed it&#39;s not working and they know it.<\/p>\n<\/p>\n<p><span style=\"font-family: &#39;Lucida Grande&#39;, Geneva, Arial, Verdana, sans-serif; font-size: 12px; line-height: normal; color: #222222; \"><\/span><\/p>\n<ul id=\"generalData\" style=\"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 6px; padding-right: 5px; padding-bottom: 0px; padding-left: 5px; list-style-type: none; list-style-position: initial; list-style-image: initial; \">\n<li id=\"chatAgntName\" style=\"margin-top: 0px; margin-right: 0px; margin-bottom: 2px; margin-left: 0px; padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; border-top-style: none; border-right-style: none; border-bottom-style: none; border-left-style: none; border-width: initial; border-color: initial; color: #888888; font-size: 11px; list-style-type: none; text-align: center; \">You are chatting with Danielle C, an Apple Expert<\/li>\n<\/ul>\n<p id=\"theTranscriptDiv\" style=\"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; \">\n<ul id=\"theTranscript\" style=\"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 6px; padding-right: 5px; padding-bottom: 4px; padding-left: 5px; list-style-type: none; list-style-position: initial; list-style-image: initial; \">\n<li class=\"agnt\" style=\"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; border-top-width: 1px; border-top-style: solid; border-top-color: #dddddd; color: #202020; \">\n<p style=\"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 8px; padding-right: 2px; padding-bottom: 8px; padding-left: 6px; background-color: #b5d5ff; \">Hi, my name is Danielle C. Welcome to Apple!<\/p>\n<\/li>\n<li class=\"cust\" style=\"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; border-top-width: 1px; border-top-style: solid; border-top-color: #dddddd; color: #7e7e7e; \">\n<p style=\"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 8px; padding-right: 2px; padding-bottom: 8px; padding-left: 6px; background-color: #f5f9ff; \">Hello &#8211; I&#39;m struggling to use the Snow Leopard Up to date program.<\/p>\n<\/li>\n<li class=\"agnt\" style=\"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; border-top-width: 1px; border-top-style: solid; border-top-color: #dddddd; color: #202020; \">\n<p style=\"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 8px; padding-right: 2px; padding-bottom: 8px; padding-left: 6px; background-color: #b5d5ff; \">Good evening<\/p>\n<\/li>\n<li class=\"agnt\" style=\"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; border-top-width: 1px; border-top-style: solid; border-top-color: #dddddd; color: #202020; \">\n<p style=\"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 8px; padding-right: 2px; padding-bottom: 8px; padding-left: 6px; background-color: #b5d5ff; \">You are trying to register for it online?<\/p>\n<\/li>\n<li class=\"cust\" style=\"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; border-top-width: 1px; border-top-style: solid; border-top-color: #dddddd; color: #7e7e7e; \">\n<p style=\"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 8px; padding-right: 2px; padding-bottom: 8px; padding-left: 6px; background-color: #f5f9ff; \">I click through, fill in details, it says my computer is qualifying, but then it says &quot;There are no items in your basket&quot;<\/p>\n<\/li>\n<li class=\"cust\" style=\"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; border-top-width: 1px; border-top-style: solid; border-top-color: #dddddd; color: #7e7e7e; \">\n<p style=\"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 8px; padding-right: 2px; padding-bottom: 8px; padding-left: 6px; background-color: #f5f9ff; \">yes &#8211; using website<\/p>\n<\/li>\n<li class=\"agnt\" style=\"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; border-top-width: 1px; border-top-style: solid; border-top-color: #dddddd; color: #202020; \">\n<p style=\"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 8px; padding-right: 2px; padding-bottom: 8px; padding-left: 6px; background-color: #b5d5ff; \">I apologize for the inconvenience.<\/p>\n<\/li>\n<li class=\"cust\" style=\"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; border-top-width: 1px; border-top-style: solid; border-top-color: #dddddd; color: #7e7e7e; \">\n<p style=\"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 8px; padding-right: 2px; padding-bottom: 8px; padding-left: 6px; background-color: #f5f9ff; \">I&#39;m clicking through from http:\/\/www.apple.com\/uk\/macosx\/uptodate\/index.html<\/p>\n<\/li>\n<li class=\"agnt\" style=\"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; border-top-width: 1px; border-top-style: solid; border-top-color: #dddddd; color: #202020; \">\n<p style=\"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 8px; padding-right: 2px; padding-bottom: 8px; padding-left: 6px; background-color: #b5d5ff; \">Unfortunately there is a glitch in the site, you can still order via post or fax in your order form.<\/p>\n<\/li>\n<li class=\"cust\" style=\"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; border-top-width: 1px; border-top-style: solid; border-top-color: #dddddd; color: #7e7e7e; \">\n<p style=\"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 8px; padding-right: 2px; padding-bottom: 8px; padding-left: 6px; background-color: #f5f9ff; \">:-\/<\/p>\n<\/li>\n<li class=\"cust\" style=\"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; border-top-width: 1px; border-top-style: solid; border-top-color: #dddddd; color: #7e7e7e; \">\n<p style=\"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 8px; padding-right: 2px; padding-bottom: 8px; padding-left: 6px; background-color: #f5f9ff; \">I&#39;ve been trying for days.<\/p>\n<\/li>\n<li class=\"cust\" style=\"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; border-top-width: 1px; border-top-style: solid; border-top-color: #dddddd; color: #7e7e7e; \">\n<p style=\"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 8px; padding-right: 2px; padding-bottom: 8px; padding-left: 6px; background-color: #f5f9ff; \">Using different browsers, assuming the problem might be my fault.<\/p>\n<\/li>\n<li class=\"agnt\" style=\"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; border-top-width: 1px; border-top-style: solid; border-top-color: #dddddd; color: #202020; \">\n<p style=\"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 8px; padding-right: 2px; padding-bottom: 8px; padding-left: 6px; background-color: #b5d5ff; \">The site is not working for most people trying to order it unfortunately.<\/p>\n<\/li>\n<li class=\"agnt\" style=\"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; border-top-width: 1px; border-top-style: solid; border-top-color: #dddddd; color: #202020; \">\n<p style=\"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 8px; padding-right: 2px; padding-bottom: 8px; padding-left: 6px; background-color: #b5d5ff; \">You would have to fax or send in your order form.<\/p>\n<\/li>\n<li class=\"cust\" style=\"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; border-top-width: 1px; border-top-style: solid; border-top-color: #dddddd; color: #7e7e7e; \">\n<p style=\"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 8px; padding-right: 2px; padding-bottom: 8px; padding-left: 6px; background-color: #f5f9ff; \">How about putting something up on the page to say so, to save all those people&#39;s time?<\/p>\n<\/li>\n<li class=\"agnt\" style=\"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; border-top-width: 1px; border-top-style: solid; border-top-color: #dddddd; color: #202020; \">\n<p style=\"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 8px; padding-right: 2px; padding-bottom: 8px; padding-left: 6px; background-color: #b5d5ff; \">I am very sorry about the inconvenience.<\/p>\n<\/li>\n<li class=\"cust\" style=\"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; border-top-width: 1px; border-top-style: solid; border-top-color: #dddddd; color: #7e7e7e; \">\n<p style=\"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 8px; padding-right: 2px; padding-bottom: 8px; padding-left: 6px; background-color: #f5f9ff; \">How do I email in an order?<\/p>\n<\/li>\n<li class=\"agnt\" style=\"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; border-top-width: 1px; border-top-style: solid; border-top-color: #dddddd; color: #202020; \">\n<p style=\"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 8px; padding-right: 2px; padding-bottom: 8px; padding-left: 6px; background-color: #b5d5ff; \">You cannot email it in, it has to be Fax or Post.<\/p>\n<\/li>\n<li class=\"cust\" style=\"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; border-top-width: 1px; border-top-style: solid; border-top-color: #dddddd; color: #7e7e7e; \">\n<p style=\"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 8px; padding-right: 2px; padding-bottom: 8px; padding-left: 6px; background-color: #f5f9ff; \">I bet a lot of people will stump up the full amount, to get past the inconvenience.<\/p>\n<\/li>\n<li class=\"cust\" style=\"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; border-top-width: 1px; border-top-style: solid; border-top-color: #dddddd; color: #7e7e7e; \">\n<p style=\"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 8px; padding-right: 2px; padding-bottom: 8px; padding-left: 6px; background-color: #f5f9ff; \">Which might be why nobody&#39;s fixing it or even putting up a sign saying it&#39;s broken. But that&#39;s the cynic in me.<\/p>\n<\/li>\n<li class=\"cust\" style=\"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; border-top-width: 1px; border-top-style: solid; border-top-color: #dddddd; color: #7e7e7e; \">\n<p style=\"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 8px; padding-right: 2px; padding-bottom: 8px; padding-left: 6px; background-color: #f5f9ff; \">Do you know when it might be fixed? I&#39;ll wait if it&#39;s fairly soon.<\/p>\n<\/li>\n<li class=\"agnt\" style=\"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; border-top-width: 1px; border-top-style: solid; border-top-color: #dddddd; color: #202020; \">\n<p style=\"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 8px; padding-right: 2px; padding-bottom: 8px; padding-left: 6px; background-color: #b5d5ff; \">Unfortunately I would not have that information.<\/p>\n<\/li>\n<li class=\"cust\" style=\"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; border-top-width: 1px; border-top-style: solid; border-top-color: #dddddd; color: #7e7e7e; \">\n<p style=\"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 8px; padding-right: 2px; padding-bottom: 8px; padding-left: 6px; background-color: #f5f9ff; \">Do you mind if I post this transcript on my blog?<\/p>\n<\/li>\n<li class=\"agnt\" style=\"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; border-top-width: 1px; border-top-style: solid; border-top-color: #dddddd; color: #202020; \">\n<p style=\"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 8px; padding-right: 2px; padding-bottom: 8px; padding-left: 6px; background-color: #b5d5ff; \">Thanks for waiting. I&#39;ll be right with you.<\/p>\n<\/li>\n<li class=\"agnt\" style=\"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; border-top-width: 1px; border-top-style: solid; border-top-color: #dddddd; color: #202020; \">\n<p style=\"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 8px; padding-right: 2px; padding-bottom: 8px; padding-left: 6px; background-color: #b5d5ff; \">Sure.<\/p>\n<\/li>\n<\/ul><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Update (26th Aug 2009): It does now seem to be working and I&#39;ve successfully ordered my copy. In fact it tried to order me 4 copies, apparently having remembered my previous failed attempts. I recently bought a new Mac so I qualify to get Mac OS X 10.6 (Snow Leopard) super-cheap as part of Apple&#39;s [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7,16,33],"tags":[],"class_list":["post-1753","post","type-post","status-publish","format-standard","hentry","category-current-affairs","category-mac","category-webtech"],"_links":{"self":[{"href":"https:\/\/justthesam.com\/index.php?rest_route=\/wp\/v2\/posts\/1753","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/justthesam.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/justthesam.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/justthesam.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/justthesam.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1753"}],"version-history":[{"count":0,"href":"https:\/\/justthesam.com\/index.php?rest_route=\/wp\/v2\/posts\/1753\/revisions"}],"wp:attachment":[{"href":"https:\/\/justthesam.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1753"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/justthesam.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1753"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/justthesam.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1753"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}