Update (26th Aug 2009): It does now seem to be working and I've successfully ordered my copy. In fact it tried to order me 4 copies, apparently having remembered my previous failed attempts.

I recently bought a new Mac so I qualify to get Mac OS X 10.6 (Snow Leopard) super-cheap as part of Apple's Up-To-Date program. Unfortunately, the online up-to-date system doesn't seem to be working, for the UK at least. Here's my transcript of live chat with the Apple rep, where they state that indeed it's not working and they know it.

  • You are chatting with Danielle C, an Apple Expert

  • Hi, my name is Danielle C. Welcome to Apple!

  • Hello – I'm struggling to use the Snow Leopard Up to date program.

  • Good evening

  • You are trying to register for it online?

  • I click through, fill in details, it says my computer is qualifying, but then it says "There are no items in your basket"

  • yes – using website

  • I apologize for the inconvenience.

  • I'm clicking through from http://www.apple.com/uk/macosx/uptodate/index.html

  • Unfortunately there is a glitch in the site, you can still order via post or fax in your order form.

  • :-/

  • I've been trying for days.

  • Using different browsers, assuming the problem might be my fault.

  • The site is not working for most people trying to order it unfortunately.

  • You would have to fax or send in your order form.

  • How about putting something up on the page to say so, to save all those people's time?

  • I am very sorry about the inconvenience.

  • How do I email in an order?

  • You cannot email it in, it has to be Fax or Post.

  • I bet a lot of people will stump up the full amount, to get past the inconvenience.

  • Which might be why nobody's fixing it or even putting up a sign saying it's broken. But that's the cynic in me.

  • Do you know when it might be fixed? I'll wait if it's fairly soon.

  • Unfortunately I would not have that information.

  • Do you mind if I post this transcript on my blog?

  • Thanks for waiting. I'll be right with you.

  • Sure.

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